POSTPAID BALANCE

• 10% bonus minutes every month
• Complimentary handset-a diamond club member is entitled to a complimentary handset equal to or lesser than the value of the rate plan they are on, for example, a member hat is on the Diamond plan can get a phone valued up to K 32,000 for free
• Complimentary handset insurance- On all faulty handsets, access will repair or replace the handset at no cost to the diamond club member
• Priority call centre service- No waiting in a queue, calls routed straight available agent or supervisor.
• Personal communications manager
  • is the first point of contact between members and access
  • ensures all issues members are experiencing are resolved in a timely manner
  • checks on members periodically to see if they are happy with service

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