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Diamond Club is our post-paid premium offering tailored for individuals. Diamond Club provides members the following benefits;
- 10% bonus minutes every month
- Complimentary handset-a diamond club member is entitled to a complimentary handset equal to or lesser than the value of the rate plan they are on, for example, a member hat is on the Diamond plan can get a phone valued up to K 32,000 for free
- Complimentary handset insurance- On all faulty handsets, access will repair or replace the handset at no cost to the diamond club member
- Priority call centre service- No waiting in a queue, calls routed straight available agent or supervisor.
- Personal communications manager
- is the first point of contact between members and access
- ensures all issues members are experiencing are resolved in a timely manner
- checks on members periodically to see if they are happy with service